Today’s business environment requires peak efficiency and quality customer service. QuickFish offers solutions by leading vendors that enable call recording, monitoring, evaluating and reporting.
Architecture
Proprietary compression algorithm keeps WAV files small.
Call recording systems Support Windows 95/98/ME/NT/2000
Voice recording software accessible from Windows applications
Call Recording and Call Logging Features
Optimal recording quality and size for fast, easy retrieval
Exceptionally large configurable storage
Remote supervisor monitoring capability
Complex search capabilities for call recording retrieval
by agent
by date
by time
by date range
by time range
DNIS
phone number(s)
by combinations of above
by others
